If blackberry link displays an error, search the blackberry knowledge base for any related articles. troubleshooting checklist: ensure usb cable is connected correctly: if the device is still unable to connect a re-install of blackberry link may be necessary.. Blackberry link is easy to set up, and you'll be prompted to download the software when you first connect your blackberry 10 device to your computer. once installed you'll enjoy fast and seamless access to your media and documents.. Windows fix for blackberry link incompatibility with recent windows 10 update this thread is locked. you can follow the question or vote as helpful, but you cannot reply to this thread..
These basic troubleshooting steps can solve most blackberry mobile network connection issues that are not a result of regional or nationwide carrier outages. if the problem is a more complex device issue, your carrier's technical support will guide you through more in-depth troubleshooting.. Verify that your smartphones wi-fi connection is turned on, and review the wireless connection status bar icons to determine your current connection. to learn more about the various icons, check out the wireless connections icons section found within the blackberry z10 user guide.. Antivirus, or other third-party applications with firewall functionality are installed on the computer and are blocking the blackberry 10 smartphone from making a connection to the computer. since the smartphone is unable to establish a connection with the computer, blackberry link cannot access the device..
