On link there is an option under the computer tab on the bottom left, under settings to reload blackberry device software. clicking that button does not do anything, does not open another window with more instructions, simply does nothing.. Status: 2016.12.18 blackberry link - device reload works! then i try to reload 10os with blackberry link i get this message: "there is no blackberry device software updates available." i had no problems before. it looks like blackberry shut down servers and we can not download official latest os. Link clearly “detects” the device, since is shows up in the bottom tab bar as “blackberry”, although the device name doesn’t appear. it offers to reload the software, which i actually did once..
After you reload the device software we recommend setting up the device as new to prevent further issues. the harder way - reload blackberry 10 using internet explorer if for some reason the above steps don't work using blackberry link you can always reload the os using internet explorer.. Blackberry link communicates to the device over http/https traffic. if the computer is unable to ping the device or access the discovery.cgi page then a firewall or anti-virus software may be blocking connectivity to the device.. Depending on the size of a blackberry 10 update, or personal preference, you can update your device software using blackberry link for windows, or mac os x.. if you haven’t already, download and install blackberry followed by completing the steps below..
